Shipping Policy
The following conditions will be validated if you place an order through lesStickyStickers. These conditions have been drafted so that the parties concerned are fully aware of the rules governing the transaction and that it takes place in a climate suitable for everyone.
1. General
We strive to continually update our inventory, but sometimes experience discrepancies leading to the out of stock of certain previously chosen products. When this kind of situation arises, we offer you either a later delivery or the possibility of making other purchases on the basis of a voucher that we will make available to you.
2. Shipping costs
Shipping costs are paid when settling the invoice at checkout. We invoice them taking into account several parameters including weight, dimensions and place of delivery.
3. Returns
You can view our Returns and Refunds Policy via the link at the bottom of the page for everything related to returns with us.
4. Terms of delivery
If your order is in stock and ready to go, the delivery time is 5 to 12 working days. This time depends on both the carrier and the state of our stocks.
delivery time
Once payment has been made, we reserve 2 working days to process your order. During this time, you have the possibility for 24 hours to change the place of delivery if you wish.
Shipments are made from our printing and storage locations with which we correspond to office hours on all working days, except for national holidays.
In addition, it is essential not to confuse shipping and delivery. In reality, dispatch is the period of time during which we prepare your package while delivery constitutes the transport of your order to the agreed place of reception.
4.1 Change of delivery address
If you wish to change the place of delivery, we are ready to accede to your request as long as you manifest yourself before sending.
4.2 Shipping by post office box
Currently at StickyStickers, we only use postal services for shipments to PO Box addresses as we do not yet have services assigned to this type of delivery.
4.3 Shipping to Military Addresses
The USPS is the means we use to carry out this type of delivery. However, this service is not available in courier services with us.
4.4 Out of Stock Items
When one of the items ordered is no longer available in our storage areas, we offer you the choice. You will have the possibility to choose either a later shipment or to buy other products, the amount of which will, of course, be higher than the value of the item out of order.
4.5 Exceeding the delivery time
If we exceed the agreed delivery time, you are requested to send via the e-mail address info@les-sticky-stickers.com , a request which will be processed.
5. Notification follow-up
When the package is shipped, a tracking link will be sent to you so that you can follow all the stages of the transport thanks to the carrier's updates.
6. Packages Damaged in Transit
If at the time of receipt, you notice any damage that has occurred during transport, we recommend that you reject the package and contact us through our customer service department. If, on the other hand, the reception was carried out in your absence, you are requested to contact via the electronic box info@les-sticky-stickers.com , the service in charge of the customers of lesStickyStickers.
7. Duties and Taxes
7.1 Sales tax
As noted at StickyStickers, we apply sales tax directly to the price of the items at the time you place your order with us.
7.2 Import duties and taxes
Import duties and taxes are specific to each destination country. At lesStickyStickers, we encourage you to know all the costs that the delivery of your package is likely to generate before placing any order. If, despite everything, you do not pay, the package is returned to us at lesStickyStickers. After that, we deduct the cost of the return transport from the amount of the order and reimburse you the rest. In addition, departure transport costs are not refunded.
8. Cancellations
If you wish to cancel your order, we will accede to your request as long as the package has not been dispatched. But any request for cancellation expressed after this period must follow the refund policy that we invite you to consult at the bottom of the page.
9. Insurance
In the event of loss or damage to your package, our insurance covers the costs up to the amount declared by the carrier. However, we consider the loss only on the basis of confirmation from the postal services and not on the simple complaint of the customer. This measure is the result of numerous cases of breach of trust listed by certain unreliable customers that StickyStickers has already dealt with. In addition, we will do our best to satisfy you as best as possible. We will bear the cost of transporting the items that we return to you in accordance with your order. You may also instead be eligible for a voucher with a higher value than your original invoice.
9.1 Process for packages damaged in transit
In the event that your product is damaged during transport, you can be reimbursed or receive a product instead. All our conditions are detailed in the Return and Refund Policy which we invite you to consult at the bottom of the page.
9.2 Process for packages lost in transit
When we receive confirmation of loss by the postal services, we will make every effort at lesStickyStickers to satisfy you as best as possible. We will bear the cost of transporting the items that we return to you in accordance with your order. You may also instead be eligible for a voucher with a higher value than your original invoice.
10. Customer Service
You can obtain all the information concerning our customer service by contacting us via the email address info@les-sticky-stickers.com
